Business Support Administrator

What is the role about?

The Business Support Administrator is a central role in maintaining the operational effectiveness of the business, including the Wembley Support Centre and the Acton Support Office. This role revolves around providing crucial administrative support to the Leadership Team and Senior Management, acting as the primary contact for the Wembley site and the Acton Support Office. Responsibilities also include supporting the Leadership Team in key meeting scheduling, organising events, and ensuring compliance with health and safety procedures. With a focus on internal communications, the role contributes to the distribution of information and in the efficient functioning of the two Offices by managing various facilities activities and providing administrative operational support. This position requires adaptability and a proactive approach to contribute seamlessly to the dynamic needs of the business.

What will you be doing? 

*       Provide full administrative support to the Leadership Team, the Wembley Support Centre and the Acton Support Office

*       Communications – Acting as a first point of contact dealing with correspondence, post and queries relating to the Wembley site and Acton Support Office and supporting the Customer Service Team answering calls in their absence.

*       Supporting the Leadership Team in booking key meetings dates (e.g Leadership Meetings and One to One meetings)

*       Support the business in planning, organising and managing events (e.g. quarterly managers meetings)

*       Compliance – Support the administration and ongoing management of health, safety and other statutory compliance procedures.

*       Internal Communications – provide support to the Communications & Engagement Specialist on internal communications, distribution of information, newsletters etc

*       Office Management – Ensuring the two Offices run efficiently and effectively and is highly organised by managing a number of the facilities activities including but not limited to internal/external post management, stationery ordering, reception, cleaning, parking and other contacts as required in regard to general building maintenance

*       Assisting with ad-hoc activities as and when required

What Skills & Experience will you need to have? 

*       GCSE Grade C or above in Maths/English

*       Proficient Microsoft skills in particular Word and PowerPoint

*       Excellent communication skills both written and verbal.

*       Proven experience providing administrative support including managing correspondence, post, and queries.

*       Ability to handle responsibilities related to internal and external communications.

*       Previous experience in planning, organising, and managing events

*       Previous involvement in efficiently managing facilities activities, such as post management, stationery ordering, and coordination of general building maintenance.

*       Ability to handle ad-hoc activities as they arise, showcasing adaptability and a proactive approach.