Telesales Advisor - Proline - Inchicore, Dublin 8

Tele Sales Advisor - Proline, Inchicore, Dublin 8

Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. The core business is through the traditional Builders Merchants division. Main brands include Chadwicks, Cork Builders Providers, Davies & Telfords.  In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products.  These include Heitons Steel, Panelling Centre, Morgans Timber, Proline, Sitetech & Rooney's Hardware.

Proline

As one of the leading suppliers of ironmongery and accessory products, Proline provides design solutions for architects, interior designers and specifiers on all their ironmongery needs. Offering a vast range of products which include invisible door solutions, door and window hardware, joinery products and airtightness products.

Principle Objective

To drive sales and revenue growth within the commercial ironmongery sector through proactive outbound calls, relationship-building, and effective product knowledge dissemination. By understanding client needs and offering tailored solutions, the objective is to exceed sales targets, enhance customer satisfaction, and foster long-term partnerships, thus positioning the company as a trusted supplier in the industry.

Key Responsibilities

• Serve as the initial point of contact for all web and phone-based product inquiries.
• Develop the sales of commercial Ironmongery within the Chadwick’s branches through building contacts with sales team and branch managers and to follow up on leads generated by the Chadwick’s reps and regional sales managers.
• Prepare quotations for both trade customers and contracts team customers.
• Provide seamless support to the trade counter team ensuring timely customer service.

Knowledge and Experience

• Preferable background in sales pipelines within the construction industry, with knowledge of ironmongery as a plus.
• Third level qualification in construction or business-related discipline is highly desirable.

Key Skills and Competencies

• Ability to work on one’s own initiative.
• Well-developed communication and inter-personal skills.
• Strong organisational and time management abilities.
• Ability to prioritise workload
• Effective team working and networking skills
• Commercial awareness and numeracy skills
• Negotiation and analytical skills
• Full clean Driver's Licence

Measurements of Success

• Driving trade sales within Proline
• Supporting contracts team with commercial contractors
• Growing sales with Chadwicks branches and supporting overall Chadwicks ironmongery sales

Contract Type

• Permanent
• Full Time - Monday to Friday
• Location: Inchicore, Dublin 8

Our Benefits Include

• Competitive Basic Salary
• Private Health Care
• Sick Pay Scheme
• Paid Maternity and Parental Leave
• Pension Scheme
• Colleague Saving Scheme
• Profit Share Scheme
• Colleague Discount
• Educational Assistance
• Wellness initiatives

Ind1

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification.  At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

DISCLAIMER: Chadwicks Group reserves the right at any time to change, delete, or add to any of the provisions of this Role Profile at its sole discretion and it is the colleagues responsibility to familiarise themselves with these changes.  Furthermore, the provisions of this Role Profile are designed by Chadwicks Group to serve as guidelines rather than absolute responsibilities and duties.

Also known as  - Customer Service - Sales Coordinator Sales Advisor Call Centre Agent